Monthly Archives: July 2021

Telephone lines – update

We are aware of the difficulties you may experience while trying to get through to the surgery and we are trying our best to make adjustments so that our patients are not holding on for longer than necessary.

Some of the adjustments include:  Limiting the amount of patients who can get through in line with the number of staff available to take the call. Longer waiting time, but with less callers so to ensure an answer. There has also been a service provider change, therefore you will not be offered a call-back unless we have 10 callers in the queue, this is under the control of our provider and we cannot amend. The phone will ring engaged if there are too many callers, this way you will not be kept waiting on the line but rather call back later. A change to the holding music (several patients have requested a change of music).

Please be aware that some of the delays may be down to staff shortage which, unfortunately is out of our control.

We monitor the changes regularly and will continue to try our best to act on your feedback.

Test result are now after 2.30pm.

For most queries, we advise that you use our online services for a quicker response.

Thank you

The Practice Manager

NHS Patients, Staff and Visitors Must Continue To Wear Face Coverings in Healthcare Settings

While Covid restrictions will end in many settings in England from Monday, NHSE has released a statement reminding the public that everyone accessing or visiting all healthcare settings, including GP practices, must continue to wear a face covering and follow social distancing rules, in line with current infection prevention control guidelines. SEL CCG fully supports this approach as it will help protect our staff and patients, particularly those who may be more vulnerable to infections. 

EXTREMELY Short Staffed due to Covid!

Dear Patients,

Unfortunately due to Covid and isolations, we are very short of staff, therefore it will take much longer for calls and queries to be dealt with. Our doors may also be closed at times, please use the intercom if you have been asked to attend the surgery or have a pre-booked appointment.

Unless you need to speak with a clinician urgently, kindly use our online services; Patient Access, eConsult or eMail.

We are currently working with skeletal staff and apologise for the unavoidable inconvenience.

Management Team