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Safety and Quality of Care

‘CQC suspended the routine inspection programme in March 2020 in response to Covid-19. They have continued to use a mix of onsite and off-site monitoring to ensure the public have assurance as to the safety and quality of the care they receive. As we emerge from the pandemic we are further developing our monitoring approach. In accordance with this approach we carried out a review of the data available to us about Addington Road Surgery on 05-08-2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about, Addington Road Surgery, you can give feedback on this service.

Care Quality Commission’


We have a New Appointment System…

Welcome back!

We are delighted to announce that from Monday 2nd August there will be a new appointment system with different booking options available. You may request a face to face, telephone or video consultation, whichever is more suitable to your needs. Appointments will be available 1 and 2 weeks in advance. However, we ask that if you have any respiratory symptoms, please do not request a face to face appointment, a clinician will contact you by telephone to assess whether it is necessary and appropriate to attend. To ensure the safety of our staff and patients we do ask that you continue to wear a face covering and abide to social distancing measures within the practice. Please do bear with us whilst we adjust to the new changes

EXTREMELY Short Staffed due to Covid!

Dear Patients,

Unfortunately due to Covid and isolations, we are very short of staff, therefore it will take much longer for calls and queries to be dealt with. Our doors may also be closed at times, please use the intercom if you have been asked to attend the surgery or have a pre-booked appointment.

Unless you need to speak with a clinician urgently, kindly use our online services; Patient Access, eConsult or eMail.

We are currently working with skeletal staff and apologise for the unavoidable inconvenience.

Management Team

Hayeswick Extended Hours

Extended hour clinics provided by our PCN Hayeswick, are now operating from Addington Road Surgery, every Saturday of the month.

All appointments are booked as telephone appointments at this time.

There are no face to face appointments unless you have been triaged by a doctor and asked to attend the surgery.

The five practices in the PCN Hayeswick, are allocated a limited number of slots which are bookable during the week at the individual surgeries.

There are no nurse appointments at the moment, but we will give an update on the available appointments in due time.

Patient Participation Group (PPG)

Prior to and during the pandemic, our PPG has been inactive.

We would now like to relaunch Addington Road Surgery PPG as a Virtual Group.

We are in the process of sending out emails to our patients that have previously shown an interest in being part of the PPG and would appreciate your input, thoughts and whether you would like to be involved in the Virtual Group or not.


Following the eConsult update of 24th May, we would like to inform patients that contact with the surgery via eConsults is a means of starting a consultation (a booked appointment) with a clinician, which should fall in line with the normal times patients would have access to the GP/surgery.

We understand that it can be easier for patients to complete an online ‘contact your doctor’ form during evenings and weekends (non-working hours) but we hope that you will take into consideration that these times are also out of working hours for the doctors/clinicians.

Therefore, we are advising patients that the eConsult application is now only available during surgery opening hours. Please see information on how to contact the surgery below.

How to Contact the Surgery

Thank you for your cooperation
The Practice Manager
27 May 2021

We hope that eConsult has been a useful tool to starting a consultation with a clinician at the practice or if you have needed an admin query dealt with. 

However, in recent times we have found that the eConsults received have been overwhelming and, like several other practices, would like to make them available for completion during surgery opening hours only, as would be the case with regular GP appointments. 

24th May 2021



We are happy to inform our patients that our doors are open. We will continue to maintain social distancing and there will be no face to face appointments unless they have been triaged or confirmed on the day.

In order to protect you and our staff, we are allowing a maximum of 16 patients into the surgery at any one time. Face masks must be worn at all times, there are no exemptions while on the Practice premises.

What Vaccine should you have?

Should you have the vaccine and which one should you have?

Kindly bear with us, we do not have sufficient appointments available with clinicians to discuss which vaccine is appropriate for an individual patient.

We can assure you that all Covid Vaccinators are trained and guided by the Government Screening Regulations and will complete an assessment to make sure you are clinically suitable for the vaccine.

Clinical screening for allergies and any relevant medical history will take place during the assessment.

The link below will take you to useful Information from Healthcare Professionals and leaflets with information on each vaccine.

Covid-19 Vaccines and Allergies – Anaphylaxis Campaign


Scam alert: fake NHS COVID-19 vaccine text

Dear All

The following information has been sent out from Trading Standards:


Fraudsters have been busy devising their latest scams.  Here is one that could catch a lot of people who may be waiting to hear about their turn to receive the new Covid-19 vaccination.   Please share with family and friends.

A dangerous fake NHS text has been circulating, telling people they are eligible to apply for the COVID-19 vaccine:


This example takes you to an extremely convincing but fake NHS website that asks you for personal information and bank/card details.


  • NEVER give out personal information or your bank details
  • If you get a phone call HANG UP IF you are asked to press a number on your keypad or to send a text about receiving the vaccine.

The vaccine is only available from the NHS.  When they contact you they do NOT ask for payment by any means for the vaccine.

Which? have some further useful information which you can read here

With the recent approval of multiple vaccines in the UK, these types of scam attempts are likely to continue as fraudsters look to take advantage of the rollout to so many people.