All posts by merion.wood@nhs.net

FLU CLINICS

Dear Addington road surgery patients,

 

We are happy to inform you that our Flu clinics are starting today 10th September 2021 as scheduled. Please arrive at the front entrance and join the queue if there is one. We ask that you arrive at your allocated time so that there will be no delays or confusion. 

Exit will be through the back doors. please follow the signs.

Kindly wear a face mask and kindly respect each other’s space, the virus has not gone away!

Many thanks,

The Practice Manager

National Shortage of Phlebotomy supplies

NHS England has been advised of a global shortage of some equipment used commonly for taking blood tests in the NHS. 

On the 26th August we received a letter from NHS England advising us that all blood tests must be halted until 17 September 2021, except for clinically urgent testing.

Given the international nature of the shortage, an exact date for when routine testing will be rescheduled cannot yet be provided but the NHS will be working to re-book appointments for postponed tests when supplies become more easily available.

Patients are advised that where their condition or symptoms change or get worse, they should contact the NHS team caring for them.

We do apologise for the delay you have experienced in having your blood test.

Please be informed, Paediatric blood tests are not affected by this issue.

Thank you.

 

Telephone lines – update

We are aware of the difficulties you may experience while trying to get through to the surgery and we are trying our best to make adjustments so that our patients are not holding on for longer than necessary.

Some of the adjustments include:  Limiting the amount of patients who can get through in line with the number of staff available to take the call. Longer waiting time, but with less callers so to ensure an answer. There has also been a service provider change, therefore you will not be offered a call-back unless we have 10 callers in the queue, this is under the control of our provider and we cannot amend. The phone will ring engaged if there are too many callers, this way you will not be kept waiting on the line but rather call back later. A change to the holding music (several patients have requested a change of music).

Please be aware that some of the delays may be down to staff shortage which, unfortunately is out of our control.

We monitor the changes regularly and will continue to try our best to act on your feedback.

Test result are now after 2.30pm.

For most queries, we advise that you use our online services for a quicker response.

Thank you

The Practice Manager

NHS Patients, Staff and Visitors Must Continue To Wear Face Coverings in Healthcare Settings

While Covid restrictions will end in many settings in England from Monday, NHSE has released a statement reminding the public that everyone accessing or visiting all healthcare settings, including GP practices, must continue to wear a face covering and follow social distancing rules, in line with current infection prevention control guidelines. SEL CCG fully supports this approach as it will help protect our staff and patients, particularly those who may be more vulnerable to infections. 

Your Data Matters to the NHS

For information on data Sharing:

Please download and complete a form if you wish to opt out How to manage your choice online – Choose if data from your health records is shared for research and planning (service.nhs.uk)

And return to:

Email: enquiries@nhsdigital.nhs.uk

Postal address:

National Data Opt Out
Contact Centre
NHS Digital
HM Government
7 and 8 Wellington Place
Leeds
LS1 4AP

The phone number is 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).

You will need t your NHS number which can be found on

Prescriptions

Test results

hospital referral letters

Appointment letters or

Online access

There is no need to phone or email the surgery to obtain your NHS number. Calling the surgery will delay or prevent patients that need to speak with a doctor urgently from getting through on the lines.

For more information on NHS Data  sharing – https://www.nhs.uk/your-nhs-data-matters/

https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

Make your choice about sharing data from your health records – NHS

Making a choice about sharing data from your health records for use with research and planning.

www.nhs.uk

Thank you

The Manager

COVID-19 Vaccine

Covid-19 vaccination clinic – Patient Information

We are delighted to confirm that we now have a permanent site in the West Wickham area offering COVID-19 vaccinations for our patients.

Each of the vaccination sites across the borough of Bromley are run by Primary Care Networks (PCN’s) that see GP practices working together in geographic areas to offer vaccinations from central sites. Most PCN’s in our local area, including ours, (HAYESWICK) are working with the Bromley GP Alliance to roll out the vaccination programme.

Please see this leaflet explaining the reasons behind the priority groups.

We are running the largest vaccination programme in the history of the NHS and our services are extremely busy. It is important that you wait to be contacted for your vaccine.  You will not be missed. Please help your NHS and do not call asking for the vaccine.

The new vaccination site for for HAYESWICK PCN practices is at the West Wickham and Shirley Baptist Church so more vaccinations can be offered to our patients.

Site Details:
West Wickham & Shirley Baptist Church, Wickham Road, Shirley, CR0 8EH

Entrance: The way into the vaccination centre is via the sports hall on Monks Orchard Road.

By Bus: Main bus routes that run to the church are the 194, 119 and 356.

By Car: Parking on site is for blue badge holders only. The following roads offer on street parking which are near the site: Wickham Road, Oak Avenue, Monks Orchard Road. All roads are a five-minute walk away from the church.

Please note: Due to a strict social distancing policy and vaccine supply only patients with an appointment will be seen at the vaccine site. Please do not attend the site without a booked appointment.

Often the clinics are given very short notice of vaccine deliveries so please expect to be called at short notice. Invitations are being sent by text, telephone call and letters. Arrangements are also in place for housebound patients to receive their vaccinations at home.

Remember – You WILL be contacted when it’s your turn to be vaccinated.

This is going to be a long-term programme and it will likely take until at least Spring before all high-risk groups have been offered a COVID-19 vaccine. 

Please continue to follow the national guidance to control the virus and save lives.

Information on the vaccine is available on www.selondonccg.nhs.uk/what-we-do/covid-19/

Priority Cohort Sequence

  1. Older people’s care homes residents and staff
  2. People 80 years of age and over, and healthcare and social care workers
  3. People 75 years of age and over
  4. People 70 years of age and over
  5. People 65 years of age and over
  6. Adults under 65 years of age at high risk due to medical conditions
  7. Adults under 65 years of age at moderate risk due to medical conditions
  8. People 60 years of age and over
  9. People 55 years of age and over
  10. People 50 years of age and over