Category Archives: Ticker Tape


Dear Addington road surgery patients,


We are happy to inform you that our Flu clinics are starting today 10th September 2021 as scheduled. Please arrive at the front entrance and join the queue if there is one. We ask that you arrive at your allocated time so that there will be no delays or confusion. 

Exit will be through the back doors. please follow the signs.

Kindly wear a face mask and kindly respect each other’s space, the virus has not gone away!

Many thanks,

The Practice Manager

National Shortage of Phlebotomy supplies

NHS England has been advised of a global shortage of some equipment used commonly for taking blood tests in the NHS. 

On the 26th August we received a letter from NHS England advising us that all blood tests must be halted until 17 September 2021, except for clinically urgent testing.

Given the international nature of the shortage, an exact date for when routine testing will be rescheduled cannot yet be provided but the NHS will be working to re-book appointments for postponed tests when supplies become more easily available.

Patients are advised that where their condition or symptoms change or get worse, they should contact the NHS team caring for them.

We do apologise for the delay you have experienced in having your blood test.

Please be informed, Paediatric blood tests are not affected by this issue.

Thank you.


Safety and Quality of Care

‘CQC suspended the routine inspection programme in March 2020 in response to Covid-19. They have continued to use a mix of onsite and off-site monitoring to ensure the public have assurance as to the safety and quality of the care they receive. As we emerge from the pandemic we are further developing our monitoring approach. In accordance with this approach we carried out a review of the data available to us about Addington Road Surgery on 05-08-2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about, Addington Road Surgery, you can give feedback on this service.

Care Quality Commission’


We have a New Appointment System…

Welcome back!

We are delighted to announce that from Monday 2nd August there will be a new appointment system with different booking options available. You may request a face to face, telephone or video consultation, whichever is more suitable to your needs. Appointments will be available 1 and 2 weeks in advance. However, we ask that if you have any respiratory symptoms, please do not request a face to face appointment, a clinician will contact you by telephone to assess whether it is necessary and appropriate to attend. To ensure the safety of our staff and patients we do ask that you continue to wear a face covering and abide to social distancing measures within the practice. Please do bear with us whilst we adjust to the new changes

Telephone lines – update

We are aware of the difficulties you may experience while trying to get through to the surgery and we are trying our best to make adjustments so that our patients are not holding on for longer than necessary.

Some of the adjustments include:  Limiting the amount of patients who can get through in line with the number of staff available to take the call. Longer waiting time, but with less callers so to ensure an answer. There has also been a service provider change, therefore you will not be offered a call-back unless we have 10 callers in the queue, this is under the control of our provider and we cannot amend. The phone will ring engaged if there are too many callers, this way you will not be kept waiting on the line but rather call back later. A change to the holding music (several patients have requested a change of music).

Please be aware that some of the delays may be down to staff shortage which, unfortunately is out of our control.

We monitor the changes regularly and will continue to try our best to act on your feedback.

Test result are now after 2.30pm.

For most queries, we advise that you use our online services for a quicker response.

Thank you

The Practice Manager

NHS Patients, Staff and Visitors Must Continue To Wear Face Coverings in Healthcare Settings

While Covid restrictions will end in many settings in England from Monday, NHSE has released a statement reminding the public that everyone accessing or visiting all healthcare settings, including GP practices, must continue to wear a face covering and follow social distancing rules, in line with current infection prevention control guidelines. SEL CCG fully supports this approach as it will help protect our staff and patients, particularly those who may be more vulnerable to infections. 

EXTREMELY Short Staffed due to Covid!

Dear Patients,

Unfortunately due to Covid and isolations, we are very short of staff, therefore it will take much longer for calls and queries to be dealt with. Our doors may also be closed at times, please use the intercom if you have been asked to attend the surgery or have a pre-booked appointment.

Unless you need to speak with a clinician urgently, kindly use our online services; Patient Access, eConsult or eMail.

We are currently working with skeletal staff and apologise for the unavoidable inconvenience.

Management Team

Your Data Matters to the NHS

For information on data Sharing:

Please download and complete a form if you wish to opt out How to manage your choice online – Choose if data from your health records is shared for research and planning (

And return to:


Postal address:

National Data Opt Out
Contact Centre
NHS Digital
HM Government
7 and 8 Wellington Place

The phone number is 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).

You will need t your NHS number which can be found on


Test results

hospital referral letters

Appointment letters or

Online access

There is no need to phone or email the surgery to obtain your NHS number. Calling the surgery will delay or prevent patients that need to speak with a doctor urgently from getting through on the lines.

For more information on NHS Data  sharing –

Make your choice about sharing data from your health records – NHS

Making a choice about sharing data from your health records for use with research and planning.

Thank you

The Manager

Hayeswick Extended Hours

Extended hour clinics provided by our PCN Hayeswick, are now operating from Addington Road Surgery, every Saturday of the month.

All appointments are booked as telephone appointments at this time.

There are no face to face appointments unless you have been triaged by a doctor and asked to attend the surgery.

The five practices in the PCN Hayeswick, are allocated a limited number of slots which are bookable during the week at the individual surgeries.

There are no nurse appointments at the moment, but we will give an update on the available appointments in due time.

Patient Participation Group (PPG)

Prior to and during the pandemic, our PPG has been inactive.

We would now like to relaunch Addington Road Surgery PPG as a Virtual Group.

We are in the process of sending out emails to our patients that have previously shown an interest in being part of the PPG and would appreciate your input, thoughts and whether you would like to be involved in the Virtual Group or not.