CORONAVIRUS – Update and Guidance to Patients

Update as of  7th May 2020

Thank you for continuing to support the NHS by staying at home and keeping safe.

Please continue to follow the government website for advice and support on Coronavirus during these unprecedented times. Support and Advice: https://www.gov.uk/find-coronavirus-support

If you feel you may have been exposed to the virus, or you have symptoms of the Coronavirus, please follow the link for up to date information.

Symptoms: https://www.nhs.uk/conditions/coronavirus-covid-19/

Call the Surgery:

Please call the surgery if you need to seek any medical advice. Our doctors continue to be available for online, telephone and video consultation.

Sexual and Reproductive Health Services:

The service is ongoing during the Covid 19 pandemic. We will triage all requests for contraceptive advice, however all requests for:

  • All Contraception advice
  • Postal Oral Contraception (if suitable)
  • Emergency Contraception
  • LARC Emergencies or LARC complications

Will be subject to telephone triage/consultation and the patients that need to be seen will be offered an appropriate appointment within the confines of social distancing.

You can also seek advice – 0300 330 5777 https://sexualhealthbromley.co.uk/

Kindly refer to our Local Support page for information on local or community issues.

National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/

Management Team

 

Update as of 26th March 2020

We are very short of reception and admin staff due to illness and self-isolation.

The surgery does not have the capacity to take calls for prescription requests over the phone at this time. Please, if you need to request for your medication, kindly do so using patient access, or via our prescribing email: BROCCG.ADDINGTONROADPRESCRIBING@nhs.net

Please try to submit your requests in good time.

We are taking calls, mainly for telephone appointments and urgent queries only. We will try our best to deal with all other queries where possible.

Thank you for understanding during these difficult and unfamiliar times.

Practice Manager

 

Update as of 24th March 2020

Staff

We would like to apologise to all patients that have a face to face appointment or who are expecting a telephone consultation from one of our nurses. These appointments have been cancelled. We have no nurses available for a least the next 7 days.

We are working with skeletal team at the moment as a number of our staff are unavailable and it will take longer for calls and queries to be answered.

We are trying to arrange remote access for key staff, please bear with us at this difficult time.

Letters regarding travel insurance: Covid-19

Dear Patients,

Regarding insurance for your holiday. This is not work that is provided on the NHS and as you will appreciate, we are under unprecedented demand at present and our capacity to do any non-NHS at this time is very limited.

If you are due to travel to an area of high risk of infection where the FCO has advised against all travel you do not need a note from your doctor.

If you have a medical condition which puts you at higher risk of complications from Covid-19 infection (for example cardiovascular disease including high blood pressure and existing respiratory conditions such as asthma and COPD) and have decided that you do not want to travel, the surgery can provide a print-out of a brief medical summary which lists your medical conditions. However, we are unable to write bespoke letters or assess individual’s suitability for travel.

We thank you for your support and consideration at this time.

Fit Notes

 

Please go to the government website for the current information available to both employees and employers.

To obtain an Isolation note: https://111.nhs.uk/isolation-note/

Management Team

 

Update as of 13th March 2020

Due to Covid-19 recommended social distancing measures, our process of booking appointments will change to having all requests being triaged by a doctor with a view to offering the most appropriate action for the request. This will most likely be a telephone consultation or advice to use the e-consult via our website or a video consultation initiated by the doctor. Some other requests may require admin action only. If the triage outcome is that a face-to-face appointment is needed, an appropriate one will be offered. It will also be possible to directly request a telephone consultation by calling the surgery or by e-consult via our website; www.addingtonroadsurgery.co.uk without having to go through the triage process

If you have a Nurse/HCA appointment booked for the next few weeks our clinical teams are in the process of reviewing these with a view to identifying essential appointments. These essential appointments will go ahead however; you will be contacted by the surgery by telephone or text the day before or on-the-day to assess your risk of corona virus.

All existing booked appointments considered to be non-essential such as, blood tests, travel, annual reviews etc. will be postponed until a later date. The surgery will contact you with cancellation confirmation.

Prescription requests can be taken over the phone; however, we would prefer that you request these via mailto:broccg.addingtonroadprescribing@nhs.net or patient access.  Please do not call the surgery simply to ask if prescriptions are ready.

To reiterate Department of Health advice, if you have a respiratory or flu-like illness DO NOT come into the surgery. Instead consult the NHS website for the latest advice:

https://111.nhs.uk/service/covid-19

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

If after doing this you still have concerns, please contact the surgery.

Whilst these precautions are in place the main doors of the surgery will be closed, but contact with the reception staff will be possible by the intercom system.

Prescription collections will be effected this way, though nominating a pharmacy to send prescriptions to will be more appropriate.

Specimens and letters can be dropped in the appropriate boxes on the right of the door to the surgery,

We apologies for any inconvenience any of these reasonable measures may cause. We will continue to keep you informed as much as possible in this evolving situation.

Management Team

Advice as of 12th March 2020

If you have concerns and you feel unwell, the latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do, www.111.nhs.uk/covid-19.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Management Team